FAQs

Frequently Asked Questions

1. How can I contact Good Trendy?
You can reach out to us at info@goodtrendy.com. Our friendly customer service team is ready to help with any questions or concerns!

2. Do you ship worldwide?
Absolutely, we ship globally.

3. Where do you ship from?
Orders are shipped directly from our UK local stores.

4. Can I change or cancel my order?
We process orders quickly, so changes or cancellations must be requested within 12 hours of placing your order. After that, changes cannot be made, but you can still return your order for a full refund once it’s received.

5. What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.

6. When will my order be processed?
Orders are processed Monday to Friday within 1-3 business days. After processing, they’re shipped the next business day. Please note, we don’t process or ship orders on weekends or during holidays.

7. How long will it take to receive my order?

Due to high demand

  • UK orders: Delivered within 2–3 business days.
  • Europe: Delivered within 5–10 business days.
  • International (US, Canada, Asia, etc.): Delivered within 7–14 business days.
    Tracking information will be provided once your order has been dispatched.

8. What if I don’t receive my order?
If your order hasn’t arrived within 30 days after shipping, you qualify for a full refund.

9. Will I be charged customs and taxes?
Prices on our site are displayed tax-free in GBP. However, once your order arrives, you may be responsible for paying duties, taxes, or customs fees based on your local regulations. These charges are not covered by us. For more information, contact your local customs office.

10. How do I return an item?
To initiate a return, email us at info@goodtrendy.com.

11. What if I received a defective, incorrect, or damaged item?
If you receive an item that’s defective, incorrect, or damaged, contact us right away. Be sure to include your order number, photos of the item(s), and any related details. We’ll work to resolve the issue as quickly as possible.

Got more questions? Don’t hesitate to email us at info@goodtrendy.com—we’re here to help!